Most grading problems are really state problems. Check the row state before you assume the system is broken.
Step by step
- Open the assessment or submission where the issue is happening.
- Check whether the submission is Not graded, In progress, Needs review, Completed, or in another state.
- If the work still needs review, finish the teacher review before you try to share it.
- If the row is in Grading Error, open the single-student page and use the topline score fields to save a manual score when the rubric breakdown is unavailable.
- If the source file changed, use Replace, then run Regrade before you keep troubleshooting.
You should see
You know whether the blocker is still inside the grading workflow or already in the sharing layer.
Keep in mind
- Needs review is not the same thing as a system failure.
- A grading error does not block manual score entry, the shared feedback page, or a later LMS publish step.
Common blockers
- A grading error can still leave manual score entry as the right next step even when question-level feedback is unavailable.
Feedback delivery problems usually come from missing prerequisites rather than missing buttons.
Step by step
- Confirm that the submission is in a shareable graded state.
- If you are emailing feedback, check that the student has an email address and that the email path is not in cooldown.
- If you are publishing to the LMS, confirm that the assessment is LMS-linked and that the assignment type supports that path.
- If you are downloading a report, confirm that the submission is in a downloadable state.
You should see
You can tell whether feedback or publishing is blocked by eligibility rather than a product failure.
Keep in mind
- Google Classroom question assignments do not support Classwise feedback-link publishing.
Some blockers come from institution settings, billing visibility, or LMS restrictions rather than the assessment workflow itself.
Step by step
- If an LMS option is missing, check whether the account is institution-managed and restricted to a school-approved provider.
- If Billing is missing or limited, check whether the account is on an institution-managed plan.
- If analytics is missing or disabled, check feature access, course archive state, credit balance, and LMS connection state before escalating.
- If the issue affects the whole school workflow, escalate through the institution admin center or Support & settings instead of retrying the grading steps.
You should see
You can tell when to stop retrying the workflow and move into account or institution-level support instead.
Keep in mind
- Use the institution support flow when the issue is school-scoped rather than account-specific.
Common blockers
- Institution settings, billing visibility, or LMS restrictions can remove options that otherwise look like product defects.