Start in Overview & Usage when you want the quickest picture of how the school deployment is doing.
Step by step
- Open the Institution Admin Center.
- Stay on Overview & Usage.
- Review the headline metrics first.
- Inspect the credit-consumption and teacher-performance views.
- Use that top-level view to decide whether you need to drill into Team Management or Support & Settings next.
You should see
You can quickly assess the health of the rollout from one operational surface.
Keep in mind
- Some stats and teacher-performance data can fail independently, so partial-data states matter here.
Common blockers
- Some institution metrics or teacher-performance widgets can load independently, so partial-data states should be checked before you assume the whole dashboard is wrong.
Use the member table when you need to understand who is active, who needs support, and how usage is distributed across teachers.
Step by step
- Open Team Management from the Institution Admin Center.
- Use Search if you want to find one teacher quickly.
- Use All statuses, Pending, or Unlicensed to narrow the member list.
- Review the member rows and identify who is active, pending, or unlicensed.
- Click a teacher row to open the activity drawer.
- Use Add More Teachers when the school needs more seats instead of trying to provision teachers outside the request flow.
You should see
You can move from a school-level roster into teacher-level activity when support or follow-up is needed.
Keep in mind
- Add more teachers is a request flow, not direct provisioning.
Keep institution-scoped support inside the admin center so the request carries the school context with it.
Step by step
- Open Support & Settings inside the Institution Admin Center.
- Review the institution details, license status, and contact methods.
- Submit a support request if the form is available and the issue needs Classwise involvement.
- Paste the teacher, class, or rollout context into the request so the support team has the right background.
You should see
Admins know when to use the institution support flow instead of asking every teacher to open separate tickets.
Keep in mind
- The support form is conditional and may not appear for every institution configuration.
Common blockers
- The institution support form can be conditional, so a missing form can reflect configuration rather than a product outage.